UCaaS and CCaaS

With the continued evolution of cloud technologies, enterprise communication has evolved to integrate multiple real-time channels. Instant messaging, presence, voice, mobility, audio, web and video conferencing, desktop sharing, application integration, and data sharing across multiple devices has fast become the new normal.

Unified Communication as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions offer instant communication with decreased wait times and increased customer satisfaction.

With application screen pops, automated routing and queuing, speech analytics, call recording, advanced reporting, workforce management and multi-channel customer interaction, businesses are increasing their ROI from each customer communication.

UCaaS and CCaaS have the added benefit of allowing companies to shift the cost from a capital expense to an operational expense. Plus they come with ease of management, free software updates, predictability in monthly spend, and no annual maintenance contracts.

The BPT Team has expertise in designing both UCaaS and CCaaS solutions to address key customer needs. With years of experience in communication technologies, we help navigate the journey from business requirements to selection and implementation, resulting in higher customer satisfaction and ROI.

How we help you:

Customer communication needs assessment
Audit existing services to build an ROI strategy
Comprehensive needs assessment by UCaaS/CCaaS engineers
Multi-channel contact center and UC evaluation and implementation
Application & workload integration and collaboration
Process improvement assessment
Supplier and technology evaluation and demonstration
Supplier selection and implementation

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